BroadVoice is one of the best VoIP services on the market and, thanks to the addition of 911 services, the company has swayed many reluctant customers. Offering low prices, countless features and award-winning customer support, both residential and business users should be happy with BroadVoice VoIP telephony.
Installation and Interface
BroadVoice offers simple installation and is compatible with any SIP telephone adaptor. Customers can choose to install hardware that is mailed from BroadVoice or to use existing hardware with a telephone adapter. Using one's own hardware will reduce activation fees. No matter what a customer chooses, however, installation is very simple with this company and requires no advanced IT knowledge.
BroadVoice offers both basic and advanced features for no extra charge. These include 911 service, anonymous call rejection, call forwarding, call waiting, caller ID, do not disturb, 411 information service, *69 call return, simultaneous ringing and more. Premium features are also available, such as alternate phone numbers, that require additional monthly payments.
The company offers one of the best performance records in the business, earning accolades from Wired Magazine and other notable sources. Call quality is very clear, the company offers countless bonus features and hardware and outages are extremely rare. Newcomers and seasoned VoIP users alike should be impressed with the quality of BroadVoice's equipment.
Service and Support
Boasting one of the friendliest customer service departments in the industry, BroadVoice is known for its impeccable support center. The company's official Web site offers an extensive troubleshooting guide for both installation and maintenance. Also, customer service agents are available 24 hours a day via telephone and email correspondence. This really is one of the most reliable companies to choose when selecting a VoIP service provider.