VoIP Now

ViaTalk is on a mission to become a leader in VoIP customer service. They are constantly surveying their customers to find ways that they can become a better company with better offerings. ViaTalk strives to make company changes based on this customer feedback.

In addition to the company’s efforts to provide better customer service, ViaTalk wants to provide the best phone service as well. The many standard and advanced features make the ViaTalk VoIP package very enticing.

Installation and Interface

The ViaTalk system will be shipped via USPS. That means that customers choosing to change to the ViaTalk service can make that change relatively quickly without having to wait for a dedicated installation expert. When the package arrives the customer will have to do an easy self-installation.

There will be an adapter in between the phone and the phone jack in order for the VoIP to work. It is also important to have a router or high-speed modem. Full instructions come with the ViaTalk package and there is an installation help section available via the ViaTalk website. When the phone package is installed it will run as if it were a regular land line phone.

Features

ViaTalk customers will find a large variety of features for his/her phone service. ViaTalk offers standard features such as Voicemail, Caller ID, Call Waiting, and Call Return. In addition to those ViaTalk has implemented many more advanced features as well. It is possible to use a softphone, Internet Forwarding, and receive alarm and wake up calls with the ViaTalk system.

For those who enjoy keeping up with their information on the Internet ViaTalk offers full web logs of call activity as well as online account management. These features are very important for customers with a fast paced life who can’t wait for snail mail or lengthy phone call conversations to the support center.

Performance

ViaTalk has gotten low marks for performance in the past but they currently have systems in place to turn that completely around. There are many ViaTalk customers who are happen with the call quality and performance of ViaTalk features. ViaTalk is reworking their customer support and call functionality in order to provide better service all around. Currently, the available features make for a great performing package that will fit the needs of many different lifestyles.

Service and Support

There are many different facets to the ViaTalk service and support section. Customers can log into his/her account online and make small changes and view call logs. This saves a lot of hassle for both ViaTalk and the customer. This is a good feature for those who like a lot of control over his/her account.

There are also sections on the ViaTalk website to help with installation and a FAQ section to answer questions that many customers have. If there is a problem that is not addressed in any of the online help sections the customer may submit a support ticket and a customer service representative will address it.

If none of those solutions offer enough help for the customer there is also a phone number that he/she can call during normal operating hours.

List of Features Available on Viatalk

Support: 24/7 Guarantee: Included Residential Plan: Yes Small Business Plan: Yes 411 Service: Yes 911 Service: Yes

Call Return (*69): Yes Call Waiting: Included Caller ID: Included Click-to-Call: Not Specified Fax Line (FoIP): Available International Calling: Yes

IP PBX Solution: N/A Keep Your Number: Included PC-to-PC Calling: No PC-to-Phone Calling: No Virtual Phone Numbers: Available