VoIP Now

Tierzero is a company that specializes in quality T1 Internet access. They got their start in Los Angeles and were leaders in the industry, but they wanted more. It used to be that all of the different components that companies need for phone service had to come from many different places. Tierzero decided to put it all in one package instead.

Their fast thinking changed the industry and lowered the cost all the way around. It was a lot cheaper to provide all of the necessary components all from one supplier. Tierzero became that supplier to many happy businesses and is still going strong today.

Tierzero has become a much larger company today but they have never lost sight of the importance of customer service. Even in the roughest of times the Tierzero customers are very loyal, and with good reason.

The Tierzero company is masterful at keeping up with the changes in technology and the needs of the businesses who buy from them. They are innovative and unstoppable.

Installation and Interface

Tierzero offers full support and installation. The company is able to provide hosted PBX solution, on-site PBX, or no PBX solutions. That means that companies can choose not to deal with PBX maintenance.

The Tierzero system is easily upgradeable and programmable. That works best to fit the needs of each company that purchases a phone package from Tierzero.

Features

Tierzero offers many great business features. Since they are an industry leader they have put a lot of research into what a good business VoIP company should provide. Their offerings are based on industry data as well as customer feedback.

Tierzero can handle Toll Calls, Extensions, Standard Features (Caller ID, Call Waiting, etc.), Speed Dial 8, 3 Way Calling, click to Dial, Outlook integration, Call Forwarding Ring Splash, CommPilot Express, Priority Alert, Account codes, and many more features. There is little chance that a business will need more features than are offered with the Tierzero service.

Performance

Part of the reason that Tierzero is able to offer such great features and performance is because there is a dedicated T1 service. That means that each company has their own line connecting at 1.54 megabits per second. This is not a shared system so it is a lot more beneficial to each customer.

In addition to business customers having their own T1, Tierzero also monitors each line. This monitoring takes place at all hours of the day and night. Performance is incredibly important to Tierzero. They aren’t a company that does an install and the customer never hears from them again.

Service and Support

Tierzero has excellent service. The company claims that the user can get an engineer on the phone within 30 seconds of calling the customer help line. Beyond that, the system is monitored every day, all day. That means that there is little chance of experiencing any hiccups. Tierzero offers an uptime guarantee so customers can rest assured that their business will always have VoIP service running at its best.

List of Features Available on Tierzero

Support: 24/7 Guarantee: N/A Residential Plan: No Small Business Plan: Yes 411 Service: Yes 911 Service: Yes

Call Return (*69): Yes Call Waiting: Included Caller ID: Included Click-to-Call: No Fax Line (FoIP): Yes International Calling: Yes

IP PBX Solution: Yes Keep Your Number: Yes PC-to-PC Calling: No PC-to-Phone Calling: No Virtual Phone Numbers: Yes