Quick Stats
911 Service:N/A
International Calling:Yes
Guarantee:Not Specified
Plans:Business

TelePacific has been in business for over a decade. There are new VoIP companies popping up all the time but TelePacific has proved their worth with longevity. TelePacific owns the switches and network they operate on which means more uptime and control for business customers.

TelePacific offers local and long distance voice, Internet access, networking, and bundled services as well. These are all integrated with VoIP to please customers who choose the TelePacific company.

TelePacific has a series of checks and balances within the company to ensure that quality is always being met. The employees frequently discuss customer issues and work on ways to improve them together. There are few companies who pay such close attention to detail in the VoIP world.

Installation and Interface

TelePacific offers Net MPLS Private IP VPN service. This service allows businesses that are in more than one location the chance to use equipment based on IP. TelePacific works on a T-1. The system is set up to allow phone channels that are not in use to improve the ones that are. It is possible to use their OnePac package with line, trunk, and PRI setups.

Smaller businesses will be pleased to know that there is also OnePac office. This is meant for businesses with less phone lines that still want to use TelePacific services. TelePacific offers full setup and support for their customers and will work to find the best solutions for individual companies.

Features

TelePacific has many different options for businesses to choose from. This is a way to ensure that each business has its needs taken care of. Some enjoy the pre-paid plans for nationwide long distance and others need plans focused on station-to-station dialing for different offices.

TelePacific also knows that many business people move around from location to location. Find-Me, Follow-Me is a service that allows the customer to set your office number to forward to a number of his/her choosing. Voicemail to e-mail is another helpful feature for those on the go.

In addition to these features tailored to businesses, TelePacific has all standard features that customers have come to know and expect. TelePacific offers a full-featured service.

Performance

TelePacific maintains Quality of Service (QoS) standards. This is TelePacific’s commitment to providing the best voice quality possible. This QoS factors into the backend of the customer’s VoIP system. TelePacific is also able to boost performance by utilizing idle phone channels to data currently in use. There are different performance levels available to different sized businesses.

Service and Support

TelePacific customer service standards are very high. In fact, they claim that 95 percent of their calls are answered in less than 30 seconds. The company also has a very high rate of problems that are resolved one the first support phone call.

The high satisfaction with the TelePacific support group speaks volumes about the kind of company it is. There is a customer care line, 24-hour maintenance and repair line, sales line and more. TelePacific has left no stoned unturned when it comes to great customer service.

List of Features Available on Telepacific

Support: Available
Guarantee: Not Specified
Residential Plan: No
Small Business Plan: Yes
411 Service: Yes
911 Service: N/A		 Call Return (*69): Yes
Call Waiting: Included
Caller ID: Included
Click-to-Call: No
Fax Line (FoIP): Available
International Calling: Yes		 IP PBX Solution: Yes
Keep Your Number: N/A
PC-to-PC Calling: No
PC-to-Phone Calling: No
Virtual Phone Numbers: N/A

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