Speakeasy has been referred to as a champion for small businesses nationwide, and it's easy to see why. With customized service plans and dedicated Business Account Managers, Speakeasy's 90 percent customer support satisfaction rate as well-deserved.
Speakeasy's ultimate mission is that of simplifying voice and data communications, and its passion comes from its roots. Having started out as one of the country's first internet cafes, Speakeasy understands the aspirations and challenges of running a small business.
Speakeasy also offers home VoIP service that that is as dependable as traditional voice phone service, while completely surpassing traditional long-distance service when it comes to price.
Installation and Interface
Even non-technically inclined home users will find Speakeasy's service simple to install. Residential customers need only connect they phone they already have to a free Speakeasy adapter to start using their unlimited long-distance calling plan (which comes standard with every residential package).
Businesses can install Speakeasy's system with a minimum of time and effort. No expensive, high maintenance PBX equipment is required. All a business needs is IP phones.
Speakeasy customer support helps businesses choose the right mix of hardware, license types, calling plans, and broadband connectivity to ensure that small businesses pay only for what they need.
The Speakeasy setup allows for great intra-office mobility. Shared Call Appearance lets employees use a soft phone or other device to make and take calls when they're away from their desks. Sequential ring can call up to five numbers in a specified order, so that anyone who has to be all over the office can be sure to never miss an important call.
No premise-based system can delivery disaster-recovery benefits like Speakeasy's host-based solution. Voicemail will never go down, and in-calls will never get a busy signal. Each phone number can have its calls automatically forwarded to other phones, such as employee mobile phones, and the VoIP's mobile nature allows employees to telecommute in event of emergency.
Speakeasy offers international long-distance service that traditional phone carriers and other VoIP providers just can't touch. Its residential unlimited long-distance package covers not only the continental U.S. but to 22 countries, such as the U.K., Taiwan, and New Zealand, as well.
Home and work-from-home users can also take their voice over internet protocol service anywhere. Customers need only login to the web-based Communications Center to designate any telephone number as a "remote office."
Speakeasy provides exceptional speed, clarity, and stability with a minimum of lag by routing all VoIP calls over their private network. Voice and other data never have to travel over public internet, thereby reducing security risk. Their eight Speakeasy Points of presence provides 120 metropolitan markets in a reliable, secure, low-jitter manner.
Service and Support
Speakeasy's customers give its support a whopping 90 percent rating. Customers rarely have to wait more than two minutes for a highly-trained customer support representative to take their calls twenty-four hours a day.
Each business account is assigned to a Dedicated Business Account Manager, ensuring each business receives customized, reliable support.