Simtex was one of the first Australian enterprises to offer voice over internet protocol telephony Down Under. Simtex provides services to a full range of users, from individual resident, to multi-office, multi-location businesses. Simtex also deals extensively with telephony hardware, ensuring full connectivity with most any customer's chosen phone devices.
Installation and Interface
Not only does Simtex offer two softphones and a high-quality IP phone handset, their service is compatible with any SIP compliant device. Simtex's web site offers PDF installation manuals for its softphones and its IP handset, as well as for the Cisco ATA 186. The site also includes instructions on configuring SIP compliant devices. Customers can also purchase an adapter box and keep using their own phones. This is a great solutions for a business that doesn't want to cut into the communications budget by buying a new phone for every jack in the office. Simtex offers a "one box per site" solution to companies that wish to use their current phone handsets. Simtex also features an Outlook plugin that removes any need to visit a website, and allows the user to set pre-scheduled SMS for wakeup calls, reminders, etc.
Simtex phone service can grow with a business, it can offer two-phone service for small business and can also handle the thousands of phones required by large enterprises. Businesses and will love the flexibility and freedom offered by use of Simtex's IP phones. The intelligence in the phone tells the call manager solution that it has moved to a new location. This solution is ideal for part-time telecommuters and traveling executives or sales reps. Simtex is also compatible with USB phones, as well as 802.11 and Bluetooth devices. Customers with laptops and pocket PCs can take advantage of cheap rates and clear digital calling anywhere an internet connection can be found. Simtex also has an affiliate program for individuals who wish to introduce its VoIP service to new markets, and a franchise program for those who want to market the service more substantially.
Simtex experience as one of Australia's earliest VoIP integrators gives it experience with many different brands of hardware and phone sets. This experience has allowed them to sift through the best that the industry has to offer, and avoid any network inter-operability issues. Simtex isn't just a VoIP provider, it's also a provider of business communications and telephony equipment. The company is allied with Nortel, TalkSwitch, and Cisco. This crossover experience means customers can depend on a reliable software, hardware, and carrier uptime and functionality.
Service and Support
Simtex takes a unique approach to customer support. It offers phone and email support like any good VoIP provider should (but not all do). It also offers community in the form of a questions forum. Customers can get answers from other users in the forum, which is also monitored by knowledgeable Simtex support professionals. The Simtex website also offers a variety of PDF downloads to help new users install, configure, and understand the variety of digital phone service handsets, softphones, and other devices.