VoIP Now

As a company that offers both broadband internet and traditional telephone service, it seems only natural for Qwest to offer voice over internet protocol phone service. The company offers VoIP service to residential, small business, and large enterprise customers.

Qwest recently stood out during a competitive review by the National Labor Relations Board. Because of Qwest’s reliable, scalable, responsive service, it was chosen to deliver voice services not only to the Board’s D.C. office, but to 56 nationwide NLRB offices as well.

Qwest is also the provider of choice for several federal, state, and tribal government entities.

Installation and Interface

Installation of VoIP service is a relatively simple affair. The service can be installed simply by connecting the broadband adapter to a phone and a modem. Connecting it to a PC or laptop computer is an optional decision that gives added features like FlexMail and click-to-call to the service.

Online account management allows the end user to manage his or her calling features online from any location, at any point in the day (or night). The web interface gives call-to-click access for anyone on the call log, allows for call forwarding for multiple numbers, and lets a user check voicemail online.

Features

basic service includes all basic features that should be standard with any basic voice package, but many times aren’t. Its basic package also offers a number of exception features as well.

Custom ringing allows a customer to assign specific rings to specific people, so that each customer can make an extra effort to catch calls from a spouse, or walk extra slowly to have selective deafness to an in-law. FlexMail allows a user to retrieve his or her messages online. Unlimited domestic long-distance is also included with Qwest’s basic plan.

also works with state and local governments to help them meet communication needs with budgets that invariably fall short.

Performance

Qwest’s experience with both broadband internet and basic phone service insures they have all hardware, software, and personnel support needed to run a fully functional and reliable voice over internet protocol service.

Qwest’s hosted voiced and messaging system not only keeps small and large businesses from having to install or maintain a PBX or Key Telephone system, it also keeps every enterprise up-to-date with new features and functions.

A bundle offer of equipment, training, and support for new business customers means that the powerful hosted voice solution is enhanced by knowledgeable and well-equipped employees.

How reliable is ’s voice and data system? Just ask the Department of the Treasury. Or the department of Energy. Or, perhaps most significantly, the Department of Defense. If the safety of the United States can count on Qwest’s consistent and reliable performance, so can anybody.

Service and Support

offers user guides and various service requests, such as request repair, check order status, and transfer or move service, on their website. Should that not be enough, customer service representatives are available via phone and email, twenty-four hours a day, seven days a week.

List of Features Available on Qwest OneFlex

Support: 24/7 Guarantee: No Residential Plan: Yes Small Business Plan: Yes 411 Service: $1.25/call 911 Service: Yes

Call Return (*69): Included Call Waiting: Included Caller ID: Included Click-to-Call: Available Fax Line (FoIP): Available International Calling: Yes

IP PBX Solution: No Keep Your Number: Yes PC-to-PC Calling: Yes PC-to-Phone Calling: Yes Virtual Phone Numbers: Available