Customers across America are ranting and raving about Phone Power's excellent VoIP service. What are they ranting and raving about? Everything about it, but primarily it's clear voice quality, exceeding low cost, and exceptional customer service. Phone Power is a voice over internet protocol provider that provides simple, full-service, cost effective solutions for residential and business customers that want clear and effective low-cost local and long distance service.
Installation and Interface
Installation for both phone and business customers requires nothing but the Grandstream Handy Tone 502 adapter, available as a free lease from Phone Power. No special phones or software are required, as long as end-users have a regular corded or cordless handset and an internet connection, they are good to go. Residential customers have raved about how knowledgeable and helpful customer service is in helping the non-technically inclined set up service to traditional handsets. Representatives are knowledgeable about all types of router and modem hardware, and are primed to assist customers at every step.
Residential customers get the most bang for their buck with Phone Power's full-featured service. Voice mail, caller ID, call waiting, call return, these and many other features come standard with Phone Power's residential service. As an added bonus, service is half-price for the first three months, and a telephone adapter is offered at no charge. Business customers can take advantage of Phone Power's unlimited hosted PBX plan. This plan gives each line all the standard features of a residential line, as well as business-specific features like conference calling and ACD call queue. For all calls made within the continental US, Phone Power bundles all long-distance minutes with customer packages, for residential as well as business customers. As an added bonus, business lines qualify for on-hold music as well as an auto-attendant. Phone Power offers all of its business solutions on a per-line basis. This allows even small operations to take advantage of Phone Powers enterprise-quality, hosted-PBX solution. Per-line service also ensures that phone service can grow in proportion with each business, never too much or too little.
One favorite customer brag is that "NOBODY can tell I'm using VoIP on my Phone Power line.." Sound quality is not only reliable and consistent, it is consistently clear as well. The Grandstream HandyTone 502 adapter is at the core of Phone Power's connectivity with any phone handset. Its compact size, excellent voice quality, and multiple configuration options make it ideal for the home or the home office (and satellite offices as well…). No other network hardware is needed to use this package, making it a virtual solution-in-a-box. The adapter can, however, be connected either before or after a router without any loss in voice quality.
Service and Support
Reviews across the internet show consistent satisfaction with Phone Power's customer support. Phone support is prompt and polite, making the VoIP service a hit with individual users and providing excellent customer retention. Phone Power's support portal offers information on a variety of topics so that customers can troubleshoot and quick-fix any problems. Email support is offered for the occasional rare problem not covered at the portal.