VoIP Now

Businesses are more dependent on communications technology more than ever, and Paetec is there to meet their needs. The New Jersey based company offers VoIP and other telecommunications services to medium and large sized businesses, enterprises and other public institutions all over the U.S.A. Their recent merger with McLeodUSA allowed them to reach 41 of the 48 contiguous states.

For the last ten years, PAETEC has combined excellent quality service with smart mergers and acquisitions with other telecommunications companies. On March 1st, 2007, PAETEC became a publicly traded company on the NASDAQ.

PAETEC prides itself on finding unique, customized solutions for their customers. This means that there are different service plans and pricing structures for each new customer. This attention to customization sets PAETEC apart from the pack of other VoIP providers who features one size fits all solutions.

Installation and Interface

Once a business decides that it needs PAETEC’s services, they are connected with a dedicated account manager. The account manager will work with the business, hospital, school district or other institution to find out exactly what type of services the institution will need. This allows the PAETEC representative to customized services and plans. In addition to VoIP, PAETEC offers many other telecommunications services that can be integrated in service plans.

The PAETEC hosted PBX phone plan is one of the most popular options for businesses of all types. The plan allows a company or institution to have a phone system that grows with them. It works seamlessly with existing telephone equipment or telephony systems. Since there’s no equipment to install or hold at the businesses’ physical location, getting started with PAETEC is very simple.

Features

All three different services from PAETEC offer comprehensive features that make communications more efficient for the incoming caller and the end user. With the help of the account manager, a company can handpick features that suit their needs, including IP Conferencing, Auto Attendant and Voice Messaging.

Performance

Incoming calls are connected with PAETEC’s IP Network and then routed through data channels to one or many different customer locations. Since all of the calls are routed through a private and secure network provided by the company, the clarity and quality of the calls is guaranteed.

Service and Support

PAETEC customers receive free 24/7 support on the company’s website. They can manage their account information and troubleshoot minor problems. Through PAETEC online, a business can view current statements, payment history and execute changes to their service and options. The account manager will also offer over the phone support on any lingering support issues.

List of Features Available on PAETEC

Support: Live suport via phone during business hours, or online 24/7 Guarantee: N/A Residential Plan: No Small Business Plan: Yes 411 Service: Yes 911 Service: Yes

Call Return (*69): Yes Call Waiting: Yes Caller ID: Yes Click-to-Call: Yes Fax Line (FoIP): Yes International Calling: Yes

IP PBX Solution: Yes Keep Your Number: Yes PC-to-PC Calling: No PC-to-Phone Calling: Yes Virtual Phone Numbers: Yes