Onvoy was the first company to bring real long distance choice to residents of rural Minnesota. It carries that legacy to this day by focusing on residential and small business markets. It is a feature-rich, turnkey solution that serves a variety of businesses as well as state, county, local, and educational institutions. Onvoy has been involved with IP solutions since 1988, and currently has almost four years of experience with VoIP solutions. While Onvoy and its parent group, Zayo, have interests across the U.S., their primary interest is providing the people and institutions of Minnesota with reliable, affordible voice service.
Installation and Interface
Onvoy owns, provides, and maintains its own routers. Unlike many companies, Onvoy doesn't force customers to buy expensive equipment as part of the voice service. Each customer can choose from a wide variety of vendors and Cisco equipment models. Quality-and-cost control is placed firmly in the each customer's hand. One of Onvoy's most attractive features for businesses and institutions who want a slow land line -to-VoIP change, or who want to test the solid reliability and digital clarity of voice of IP against their current analog network. Onvoy's service can work side-by-side with standard analog and digital systems. The service can utilize any equipment a business or other institution may have, providing for virtually painless migration to VoIP when need be.
Onvoy offers more flexibility than nearly anyone in the VoIP market today. Over 50 mix-and-match voice service features allow each end-user to customize service until it fits like a glove. Security-conscious individuals and institutions can choose to block calls from phones that withhold caller ID information. Busy sales representatives can choose automatic callback, which monitors busy lines, then re-establishes a connection when the line is free. SIP trunking provides the service with potential long distance cost reduction, and eliminates any need for a voice gateway. Members of the Onvoy Converged Services net enjoy no-cost calling. Any of Minnesota's city, county, or educational institutions can join the service and communicate with the majority of governmental and educational institutions at little or no cost.
While Onvoy's 3,500 miles of fiber cable offer affordable Voice over IP service to 350 communities throughout the state, Onvoy also has peering agreements that allow it to offer affordable voice solutions nationwide. Onvoy provides its services from a centralized facility. Its hosting solutions offer complete management services that far surpass standard PBX or Centrex services. PBX/SIP integration gives Onvoy's service the power of PBX and the flexibility and broad range of features of SIP. SIP is a standards-based IP that melds interoperability of audio, video, instant messaging, and other media.
Service and Support
Onvoy evolved as a small-town voice solution provider, and it shows in their customer service. The Minnesota provider is used by nearly all of the state and county governments, public libraries, and public K-12 schools. Near-universal usage by non-technical, non-business oriented institutions attests to the quality and courtesy of Onvoy's customer service.