Quick Stats
911 Service:Yes
International Calling:Yes on some plans
Guarantee:N/A
Plans:Residential

Mediacom is focused on bringing a wide range of communications services to their customers, and VoIP telephone service is one of them. Along with cable television and Internet connections, Mediacom also offers crystal clear digital calls over its broadband connection. Mediacom specializes in providing services for residential customers who are looking to reduce their monthly phone bills and bundle their phone service with their other communications needs.

With Mediacom’s broadband phone service customers can experience unlimited local and nationwide calling to any of the 50 United States, Puerto Rico, the U.S. Virgin Islands and all of Canada for one low monthly rate. The phone service can be bundled together with cable television and Internet to simplify billing.

Installation and Interface

Mediacom’s VoIP service comes right over a customer’s existing broadband connection so installation is very simple. When a customer signs up to receive the service, on of Mediacom’s qualified technicians will arrive to install and configure the service. After the installation it will be ready to use immediately. Using the Mediacom VoIP phone is no different than using a standard telephone. A customer can use his/her phone the same way they did before.

Features

There are so many features included in the Mediacom VoIP package it’s hard to mention them all. Most are standard for many enhanced feature packages from other companies. But with Mediacom, these features are included for free in the flat monthy fee.

One of the most popular is anonymous call rejection which allows customers to block calls from unidentified numbers. Customer originated trace allows a Mediacom customer to trace harassing or otherwise unwanted phone calls that he or she is receiving. In addition to these unique features, customers also receive call waiting, call forwarding and return call.

Performance

Performance is where Mediacom’s service really stands out. Many VoIP providers route calls over the public Internet. This means that call quality is questionable and phone calls can more easily be tapped by a third party. However, Mediacom ensures a higher level of security and quality by routing calls through a private network. This network consists of Mediacom’s own broadband network, Sprint’s state of the art digital network and the Public Switched Telephone Network. This means clearer calls, more reliable service and the peace of mind knowing that calls are secure.

In addition, unlike many Internet based VoIP services, Mediacom provides standard 911 service with all of its packages. The Mediacom 911 service is actually an enhanced service, or E911, that delivers your name, the phone number and the address of your location automatically with the call. This is provided at no extra charge to customers.

Service and Support

Mediacom prides itself on customer service and support. Live support over the phone is available 24/7 and the company can send out on site technicians if need be. The company is committed to providing usable, reliable service for all of its customers so they are there to support them every step of the way.

List of Features Available on Mediacom

Support: 24/7 Phone
Guarantee: N/A
Residential Plan: Yes
Small Business Plan: No
411 Service: Yes
911 Service: Yes		 Call Return (*69): Yes
Call Waiting: Yes
Caller ID: Yes
Click-to-Call: No
Fax Line (FoIP): No
International Calling: Yes on some plans		 IP PBX Solution: No
Keep Your Number: Yes
PC-to-PC Calling: No
PC-to-Phone Calling: No
Virtual Phone Numbers: No

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