Quick Stats
911 Service:No
International Calling:Yes
Guarantee:N/A
Plans:Residential

iCall was founded in 2005 because the owners want to make constant communication available for everyone in the world. The company’s mission is to produce quality products that will actually change lives. As a mission centered company, iCall believes that the telecommunications industry as a whole needs a makeover. Telephone service is generally expensive and iCall has set out to change that for good.

Part of these expected changes is that telephone service should be free for all users. There are many who now have broadband Internet, which takes away the need for a landline telephone service. iCall seeks to add more to VoIP than the standard company does, thus increasing their revenues and pleasing the customer.

Installation and Interface

In order to use the iCall system the user needs to make sure he/she has access to a headset, microphone, and an Internet connection. iCall was created to be user friendly so it does not matter what operating system one uses. There is a download for Windows, Mac OS X and Linux.

Additionally, the user will need to have 128MB of RAM, 10MB of hard drive space, and the features listed above. Installation does not require excessive changes and the user can do it without having a company member come out and do the installation.

Features

iCall believes in offering free calls to the US and Canada, and features exceptionally low International rates. This is in keeping with the company’s mission statement of making phone service available to everyone, while providing extra features to those who prefer them.

Additionally, voicemail is included for free. iCall states that Voicemail is a feature that should be free but other companies charge for. Other features are available in the iCall pro, which is a paid upgrade. If the user finds that the iCall system fits his/her needs he/she might opt for the upgrade later down the road when usage increases.

Performance

iCall utilizes impressive technology via the Internet service the user already has installed. iCall allows the user to just plug into their computer to start using the phone system.

Calls are just as clear domestically in the United States and Canada as they are in International countries. The system does require a computer to operate, which may be too cumbersome for some.

Service and Support

iCall has a strong customer support policy. The company maintains an extensive knowledge base that can be used to get help at any time of the day or night on their website.

If the problem goes beyond the scope of the knowledgebase the user can submit a trouble tick via his/her account. The account itself gives the user the option of changing account information without having to go through the service center. If there is a question or problem that cannot be resolved via any of the above methods there is a support number for iCall available.

List of Features Available on iCall

Support: Available
Guarantee: N/A
Residential Plan: Yes
Small Business Plan: No
411 Service: No
911 Service: No		 Call Return (*69): No
Call Waiting: No
Caller ID: No
Click-to-Call: Yes
Fax Line (FoIP): No
International Calling: Yes		 IP PBX Solution: No
Keep Your Number: No
PC-to-PC Calling: Yes
PC-to-Phone Calling: Yes
Virtual Phone Numbers: No

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