Gizmo is an innovative company that often comes out with new products and editions to improve upon the old ones. The company got their start building the SIPphone VoIP platform. Other companies got away from that model so Gizmo felt the need to adapt and offer even more quality. They have now created the free Gizmo5 softphone. The idea has spread like wildfire and it is becoming one of the more popular online phones out there.
Installation and Interface
The softphone is computer based so the user can just download it onto his/her computer for free. Registration takes place during the initial startup of the phone. The user can use the phone as is so long as he/she has a microphone. Many people prefer to buy headsets to make the experience more like using a regular phone. There are several recommended on the Gizmo website which work well with the company's system.
The requirements for download are such that many people will be able to use Gizmo5 without any upgrades to his/her system. It requires Windows XP or 2000 and also supports Macintosh OX X 10.3.9 and above. Linux users are also supported with Version 220.127.116.11.
Gizmo5 is a great way to connect with friends and family who can also use the system. As long as the other person is using Gizmo the call is free. This is good news if the user will be a frequent caller to an out of state or out of country area.
Beyond calling to other Gizmo users it is possible to call landlines and mobile phones as well. The rates are relatively inexpensive to use this feature. Many people will like the company's integration with AIM and MSN, which will add his/her buddy list into Gizmo.
Other features include Voicemail, chatting, and avatar uploads so each person can see whom he/she is talking to.
Gizmo is a great service for those who need to save money on long distance calls or who want to call other Gizmo users. Those who are expecting to get more functionality out of his/her phone service will need to look elsewhere. Vital features such as 911 services are missing so this is not a home phone replacement.
Gizmo does stand above other services in the company's class because it is possible to make calls outside of the Gizmo softphone. That adds a bit more to users who won't just be communicating to others who also have the phone. Business people and others with clients should opt for this service instead of the alternatives in the same class for that reason.
Service and Support
Gizmo is free so the service is not all-inclusive. There is an online knowledgebase that is very helpful in answering consumer questions. Users can also seek information via the forums and connect with others who have a solution to common problems.
For issues that go beyond the scope of the FAQ's and forums sections there is a helpdesk where users can communicate with the Gizmo company.