Quick Stats
911 Service:N/A
International Calling:Yes
Guarantee:N/A
Plans:Residential, Business

Digilink is a true pioneer in customer support and accessibility. The company got their start offering Internet Services and has carried this over into their VoIP service. Digilink primarily caters to businesses and is determined not to get so big that they forget the roots the company was founded upon back in 1994.

As a company, Digilink is invested in finding the best solution for each of their customers. Different businesses have different needs and there is a client specialist provided to customers help meet those needs. There is also no reason to go with an expensive PBX system as Digilink provides an easier alternative.

Installation and Interface

Digilink provides a specialist to work with each client case and to guide with setup. Digilink as a company will install the VoIP system; while this caseworker makes sure that the client’s needs are being met. There is no need to use a PBX system with DigiVoice, the VoIP section of Digilink.

The Interface is designed to work well for residents or company clients of the service alike. Businesses especially have a vested interest in choosing Digilink because they are who the company focuses a lot of energy on. Since Digilink has so much experience in providing what companies need they are likely to provide it better than those just starting out with a VoIP service.

Features

Digilink provides great features that their customers have grown to love and trust. Of course, there are the old stand-bys such as Call Waiting, but it goes far beyond that. Digilink believes in providing for free what other companies charge for. Things like 411 directory calling and advanced PBX features are included at no extra charge.

Businesses will love having two alternate numbers with different ring and conference call capabilities. This VoIP handles call transfers and incoming calls with ease. With the daily hustle and bustle of office life Digilink provides a way to streamline communication into a nice package.

Performance

Digilink’s specialized VoIP technology gives excellent performance. There is no need to worry about any downtime with this service as they have an almost guaranteed uptime. In the event that something does go wrong with the service there is a credit that goes onto the customer’s account. Digilink stands strong that this hasn’t happened.

When a company’s reputation is on the line they can feel secure in putting their faith in Digilink. A company that has been around as long as Digilink has knows what to do to make sure their customers are happy and that their VoIP service runs smoothly.

Service and Support

While other companies might have people turn to a large call center to handle his/her problems Digilink has employees that are intimately familiar with the system. There are no new and inexperienced technicians there who will not know how to handle the customer’s problem. Digilink takes a lot of pride in the service and support they provide with experienced handlers.

In addition to not having to deal with a new person or someone who doesn’t know anything about the caller’s account each company is assigned a senior network specialist that has studied the customer’s case. This ensures that each client’s needs are being met above and beyond the call of duty.

List of Features Available on Digilink

Support: Free 24/7
Guarantee: N/A
Residential Plan: Yes
Small Business Plan: Yes
411 Service: Yes
911 Service: N/A		 Call Return (*69): Yes
Call Waiting: Included
Caller ID: Included
Click-to-Call: Yes
Fax Line (FoIP): Available
International Calling: Yes		 IP PBX Solution: Yes
Keep Your Number: Available
PC-to-PC Calling: No
PC-to-Phone Calling: No
Virtual Phone Numbers: No

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