Quick Stats
911 Service:Included
International Calling:Some plans
Guarantee:Total Satisfaction
Plans:Residential, Business

Cox Communications is known for its great customer satisfaction and has won many awards to that effect. J.D. Power and Associates is one that has rated Cox Communications high on its list and the digital phone service seeks to live up to that as well.

Cox Communications is the third largest cable provider in the United States. The residents and businesses of their serviceable area have enjoyed the company so much that Cox Communications now offers VoIP services. Customers who already have Cox service enjoy the convenience of simply adding this on. This adds a lot of convenience to customers who are new to VoIP as they may already be familiar with Cox as a company and feel more encouraged to take part in communicating through VoIP.

Installation and Interface

Getting VoIP installed requires that the customer is a resident of the Cox Communications serviceable area. This can be an add-on service to his/her existing cable and Internet services. A technician will do the installation of VoIP for the customer for a fee.

There are special circumstances, such as online ordering, that will grant the customer free installation. Regardless of the cost, Cox gives a satisfaction guarantee that their installation service and interface will be top quality and that the technician will do his/her job accordingly.

Features

Cox offers many different plans to fit the needs of different VoIP customers. There are specific and different plans for residents, small businesses, medium business, and large businesses. Cox Communications gives the option with all of these plans to add on desired services. This a la cart menu works well for many customers.

The plan features range widely from bare bones to full-featured enough for a full enterprise. Some of the frequently seen features are Call Forwarding, Call Waiting, Speed Dial, Caller ID, and Voice Mail. One helpful feature is add-on country calling packages that help the customer save money if he/she frequently calls a friend or relative in another country.

Performance

Cox communications is widely known for their excellent customer service and receives high praise from customers. Cox hosts their own VoIP system and fully monitors it to ensure that everything is working up to the company’s high standards at all time. Phone performance needs for everyone from residential customers to business customers are taken into consideration for Cox Communication’s VoIP technology system.

Service and Support

Cox communications offers 24 hours a day, 7 days a week support for customers. This is in addition to the easy to use online interface with backend account management and details. If the customer finds that they have outgrown a particular feature of Cox Communications he/she is able to upgrade easily online. Cox Communications is a leader in support and has been awarded for their commitment to customer satisfaction.

List of Features Available on Cox Communications

Support: Free 24/7
Guarantee: Total Satisfaction
Residential Plan: Yes
Small Business Plan: Yes
411 Service: No
911 Service: Included		 Call Return (*69): Yes
Call Waiting: Included
Caller ID: Included
Click-to-Call: No
Fax Line (FoIP): N/A
International Calling: Some plans		 IP PBX Solution: No
Keep Your Number: Available
PC-to-PC Calling: No
PC-to-Phone Calling: No
Virtual Phone Numbers: No

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