VoIP Now

Cordia has their headquarters in Florida, USA and achieves worldwide communication. The company’s number one goal is to make sure that all customers are satisfied whether they are residential, business, or international clients.

This goal is met by taking advantage of global telecommunications deregulation, top of the line high speed Internet access, and their VoIP communications. VoIP customers can rest easy knowing that Cordia prefers a loyal and happy consumer base and will stop at nothing to get it.

Installation and Interface

Cordia installation requires that the user have a pre-existing broadband Internet Connection (either cable or DSL). This connection cannot be via satellite. There must also be a router that will allow the user to plug the Cordia VoIP system in as well as an analog touchtone phone.

Installation is simple as long as all of the components are ready to go. The way the Cordia system works is by sending call through the Cordia telephone adaptor. This signal is sent over the broadband connection and to the Internet.

Installation for residents is literally a 1-2-3 process that all can enjoy and easily setup. There is support available for those who need it, as well as online troubleshooting information.

Features

Cordia strives to provide features with their VoIP system that other phone companies tack on with extra charges. Cordia’s basic features are low priced and include call waiting, caller ID, Anonymous Call Block, Call Return, Busy Number Redial, E911 Dialing and more.

There are additional features available according to the customer’s selected plan. At the most basic level the VoIP system only covers the local area and calls to those who also have Cordia VoIP. The more advanced plans include International calls and there are also business level packages.

Performance

Cordia VoIP works by sending calls from the phone through the telephone adaptor, and over the broadband Internet connection. This setup makes it easy to receive and send clear calls because of the digital delivery.

International calls work just as seamlessly as domestic calls. It can seem as if the user is right in the next room. Cordia maintains that the call quality will be just like the user is used to with traditional phone service. The only difference in performance will be a lower telephone bill.

Service and Support

Support is available online through the troubleshooting center. There is a lot of documentation included to get the customer up and running. These include a downloadable quick start guide and service agreement that details everything the customer needs to know about his/her Cordia service.

There is also a toll free number to call where a customer service representative will take the call and guide the customer through to a solution. If the situation is not urgent there is also an e-mail address where a representative will contact the customer as soon as possible. There is a 30-day money back guarantee to protect the customer in case the service is not what he/she expected.

List of Features Available on Cordia

Support: Available Guarantee: 30-day money back Residential Plan: Yes Small Business Plan: Yes 411 Service: N/A 911 Service: Included

Call Return (*69): Yes Call Waiting: Included Caller ID: Included Click-to-Call: No Fax Line (FoIP): N/A International Calling: Some plans

IP PBX Solution: No Keep Your Number: Available PC-to-PC Calling: No PC-to-Phone Calling: No Virtual Phone Numbers: Available