Quick Stats
911 Service:Included
International Calling:Yes
Guarantee:N/A
Plans:Residential

CIA.com is a communications company that offer dial-up Internet, Webmail and VoIP services. Their monthly rates are lower than traditional phone service, though unlimited long distance minutes are not available. For a smaller VoIP company, CIA.com has a good track record, even if the service is limited in some features.

Installation and Interface

Upon registering for service, customers will receive a CIA.com installation kit. This kit supports a simple, plug-and-play installation that anyone should able to handle. Advanced IT knowledge is not required for the installation or maintenance of this equipment, which is perfect for the average residential user.

Features

CIA.com offers several features, including enhanced 911, voicemail, call waiting, caller ID and more. Some features are not available for free, which is a shame, though local calls are free of charge for an unlimited amount of minutes. With low international rates and no contracts to sign, users may be able to overlook the company’s lack of free, flashy features.

Performance

The call quality is average through CIA.com and users should not be able to tell the difference between their VoIP service and their previous land line service. The equipment provided by CIA.com is reliable and high-quality. Should any problems occur in a worst-case scenario, it won’t be hard to replace and re-install the hardware.

Service and Support

CIA.com offers service and support to customer in the United States and Canada. The phone line is secure and private, which should put any hesitant users’ minds at ease. Also, customer support is available by simply dialing 611 on one’s VoIP phone or the company’s toll-free number from any other phone. Email support is also available for those without telephone service. Overall, this is a solid, smaller company that should be of interest to some residents in the United States and Canada.

List of Features Available on CIA.com

Support: Available
Guarantee: N/A
Residential Plan: Yes
Small Business Plan: No
411 Service: Yes
911 Service: Included		 Call Return (*69): Yes
Call Waiting: N/A
Caller ID: Included
Click-to-Call: No
Fax Line (FoIP): Available
International Calling: Yes		 IP PBX Solution: No
Keep Your Number: Available
PC-to-PC Calling: No
PC-to-Phone Calling: No
Virtual Phone Numbers: No

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