VoIP Now

Bandwidth.com offers VoIP solutions for small to medium-size businesses, claiming to save businesses up to 40 percent on their monthly telephone bills. Indeed, the services offered by Bandwidth.com can save a lot of money and provide excellent service, though installation can be a bit hairy for some.

Installation and Interface

Bandwidth.com provides SIP trunking to those with an existing PBX. Users without advanced IT knowledge may find this installation process confusing, particularly if several VoIP companies are involved. However, there is also an option for hosted PBX from Bandwidth.com, which may be preferable for those without an IT professional to install and maintain the system.

Features

The hosted VoIP service from Bandwidth.com offers features like voicemail, toll-free number, unlimited local and long distance calling, call hold, call transfer, Web conferencing and more. Some of the more advanced features are not available with certain packages, so users should verify which features they will be getting before finalizing a purchase.

Performance

Upon proper installation of SIP trunking, users should find Bandwidth.com’s equipment to be very reliable and easy to maintain. Likewise, the hosted VoIP services are well-executed and offer clear call quality. The company boasts over 99 percent customer retention.

Service and Support

Should users require support for their Bandwidth.com equipment or service, a toll-free number will connect them with a customer representative. Also, an online contact center offers free quotes and network assessments through an email form. Their customer support is friendly and helpful, though there have been some complaints about a slight difficulty in canceling service.

List of Features Available on Bandwidth.com

Support: Free 24/7 Guarantee: 30-day money back Residential Plan: No Small Business Plan: Yes 411 Service: Yes 911 Service: Included

Call Return (*69): Yes Call Waiting: Included Caller ID: Included Click-to-Call: Yes Fax Line (FoIP): No International Calling: Yes

IP PBX Solution: Yes Keep Your Number: Available PC-to-PC Calling: Yes PC-to-Phone Calling: Yes Virtual Phone Numbers: Yes