VoIP Now

AltiGen offers a complete telephony system called AltiServe, which includes IP, digital and PBX switching. Those who are looking for a robust VoIP solution should be pleased with AltiGen’s affordable services. The system is targeted toward businesses and is ideal for those in need of a scalable telephone system. Small to large businesses, including call centers, would benefit from AltiGen’s feature-rich services.

Installation and Interface

An AltiGen telephony system will be installed by an IT professional who has the distinction of being “Genesistems certified.” From that point, anyone will be able to manage the account, thanks to a user-friendly interface. Changes can be made instantly with a Graphical User Interface (GUI) monitor.

Features

With AltiGen’s complete AltiServe phone system, features include voicemail, instant call back, automatic call distribution (ACD), email, integrated multimedia call center, VoIP or T1 networking, auto attendants and more. Some features are optional and most of the basic services, such as email and voicemail, are free of charge.

Performance

AltiGen offers one of the most reliable, high-end VoIP services for companies and call centers. Call quality is crystal clear and customers report very little interruptions of service. With a solid record of dependable uptime, as well as professional support, the performance of AltiGen’s systems should be considered above-average.

Service and Support

The company offers impeccable service and support, which helps to compensate for the high-end price of their PBX equipment. Although you can find cheaper systems elsewhere, you will be hard-pressed to find as many features and friendly, professional support. Their Web site offers contact information for support via email, as well as a toll-free number for phone assistance. Also, you have the option of watching streaming demonstration videos, which can help when you are first using the company’s equipment.

List of Features Available on AltiGen

Support: Training and Call in Phone Center Guarantee: No Residential Plan: No Small Business Plan: Yes 411 Service: No 911 Service: No

Call Return (*69): No Call Waiting: Yes Caller ID: Included Click-to-Call: Yes Fax Line (FoIP): Included International Calling: Yes

IP PBX Solution: Yes Keep Your Number: Available PC-to-PC Calling: No PC-to-Phone Calling: No Virtual Phone Numbers: No