Access Point

Access Point offers affordable and flexible Web hosting, conference calling and VoIP plans. The company can be a one-stop shop for those who need all of the above. A reputable company with a high-profile performance record, Access Point is currently experiencing tremendous growth. Service plans are designed with small to mid-size businesses in mind.

Installation and Interface

The interface for Access Point VoIP is user-friendly and flexible for businesses. A toolbar, which is compatible with Microsoft Outlook, can be used to easily dial and accept phone calls, as well as change phone settings. An online reception console is also available, which screens inbound calls for call centers and receptionists.

Features

Access Point's service includes countless features, including 3-way-calling, access to directory assistance, account authorization codes, anonymous call blocking, automatic call back, call logs, call center queues, caller ID, on-hold music and more. Access Point is one of many providers that also offer enhanced 911 service, also known as E911. While most of the features are included with packages free of charge, this can vary with each plan.

Performance

Access Point offers clear call quality, reliable hardware, as well as flexible plans and competitive pricing. Promising 99.9 percent uptime, it's hard to find a company with a more consistent reputation. The company's performance record has earned some high-profile clients, including McDonald's, CSX Corporation, Metromont Corporation and Luihn Food, Inc.

Service and Support

The service and support from Access Point is above average and outlined in great detail on the company's official site. Should a customer experience any interruption in service or technical difficulties, service representatives are available via email and a toll-free number. A credit will be given to the customer from the time he/she contacts Access Point about a problem to the time the problem is repaired.