Quick Stats
911 Service:Yes - in some locations
International Calling:Yes
Guarantee:Yes
Plans:Residential, Business

5 Point Communications (5PCOM) has built their VoIP services on a platform of leading-edge technology since 1997. Customers typiclaly can cut their phone bill to half or more, according to this company, when they make the switch to one of their VoIP service calling plans. You have the option of keeping your existing phone number, so the switch to 5PCOM VoIP service can be seamless.

5PCOM is headquartered in the heart of San Diego’s technology district in Sorrento Valley, California. Their infrastructure and network of technology partners spans the continental U.S. and Canada. They are soon to roll out service to Mexico. They provide services for residential and business VoIP.

Installation and Interface

Once you register at 5PCOM, a VoIP adapter is shipped to you within five days on average, and often sooner. If you do not require hardware, are using softphone, or have your own hardware, just provide the information during the sign up process, and you can started with your VoIP service immediately. Otherwise you can order these items from 5PCOM as well. Instructions on how to connect the devices is included on the Web site.

Features

5PCOM provides residential service that allows users to call anywhere in the U.S. or Canada as well as Italy, France, Spain, the U.K. and Ireland for free. Their plans include call hold, caller ID block, caller ID display, call waiting, call forward, call forward on busy, call forward on no answer, three-way calling, voicemail, 911 (not in all locations), toll-free number, voice to email and virtual numbers.

Their business plan offers two phone lines, unlimited calls in the U.S. and Canada, free calling to Europe and to Puerto Rico and all the amenities offered to residential callers.

Performance

One of the 5PCOM pages welcomes customers from the now defunct SunRocket VoIP service. They state, “Unlike SunRocket and other VOIP Providers that spend heavily on advertising and luring customers in with ridiculous low prices, we rely on word of mouth (free advertising) and reasonable pricing to ensure that we stay in business. The secret to our success = Customer Referrals! Over 80% of our customers have referred at least one client to us. This speaks volumes about our reputation and our commitment to good service. As such, you can be assured that once you switch to us, your phone service will never go down.”

Service and Support

5PCOM provides a 30-day money back guarantee for any first-ordered line per account. They also will refund the activation fee, the monthly cahrge for the first month of service, shipping charges and setup provided that you have not exceeded 250 minutes of usage, all rental equipment is returned in the original package, and you receive a valid cancellation number from the company. Support is provided through phone and email.

List of Features Available on 5PCOM

Support: Yes
Guarantee: Yes
Residential Plan: Yes
Small Business Plan: Yes
411 Service: No
911 Service: Yes - in some locations		 Call Return (*69): Yes
Call Waiting: Yes
Caller ID: Yes
Click-to-Call: No
Fax Line (FoIP): Unknown
International Calling: Yes		 IP PBX Solution: Yes
Keep Your Number: Yes
PC-to-PC Calling: No
PC-to-Phone Calling: No
Virtual Phone Numbers: Yes

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