VoIP Now

InPhonex is a phone system that gives the customer different choices. This is unusual in a phone company as there are usually a few different options for a standard plan. Instead, InPhonex offers both a monthly call plan and a plan that allows the user to pay as they go.

InPhonex strives to provide quality choices for the picky consumer. In addition to these choices there are low monthly fees and high quality calls. Inphonex has a large reach due to its excellent business model and the company can be found in 150 different companies across the globe.

This wide reach is good news for InPhonex customers as calls are always free to other users. InPhonex certainly has a customer-centered attitude.

Installation and Interface

InPhonex sends the telephone signal through the user’s high speed Internet connection. He/she will also need an Internet Phone (IP phone) or a telephone adapter in order to use existing analog telephones). InPhonex makes it easy to do a self-installation that takes mere minutes to accomplish. If it is not possible to get an adapter or an IP phone it is possible to use a softphone as well.

Each call is sent through the Internet via the InPhonex system. Calls that others make will be received just like the user is used to with other services. Proper setup is required in order to ensure the system is up and running to make and receive these calls.

InPhonex realizes that different people will have different choices when it comes to the best installation method for him/her. It is for that reason that they provide excellent instructions for customers to use when installing the phone for the first time.

Installation is not limited to home use as InPhonex can travel with the user as well. The same rates and fees apply and the call quality will be the same as if the user were still at his/her home.

Features

InPhonex offers a great deal of features. Many of these come fairly standard from VoIP companies, but offer such a complete list. Standard features include 911 dialing; call forwarding, calling waiting, caller ID, and call return.

More advanced features include choosing one’s area code, Do Not Disturb, Multi Ring, pinless dialing, and a trade in program. Many of these features seem as if they would cost a great deal more but they come along with the package. It is possible to add to the already extensive list by including the optional features of additional lines, local number portability, and a toll free number.

Performance

InPhonex has a stunning performance level as the company provides many more features than some users have come to expect. While some companies are just comfortable providing the bare minimum of performance features InPhonex seems to be dedicated to doing more for their customer. Calls made over broadband will be crystal clear.

Service and Support

InPhonex has a help desk system that can assist users in finding the answer to his/her question fast. The question may have been asked at some point in the past so it’s possible to look up the answer. This saves time for the customer service representative as well as the customer.

If there is no answer to the question then a help ticket can be submitted. InPhonex strives to answer every ticket in a timely manner. There is also a FAQ section, setup tutorial, user control panel, and customer support number.

List of Features Available on InPhonex

Support: Online Guarantee: N/A Residential Plan: Yes Small Business Plan: Yes 411 Service: Yes 911 Service: Yes

Call Return (*69): Yes Call Waiting: Included Caller ID: Included Click-to-Call: No Fax Line (FoIP): Available International Calling: Yes

IP PBX Solution: Yes Keep Your Number: Yes PC-to-PC Calling: No PC-to-Phone Calling: No Virtual Phone Numbers: Yes