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AccessLine offers a very professional and reliable service for a competitive price. The company is known for its outstanding customer service, as well as its many features. One of the best things about AccessLine is that customers can choose which features they wish to pay for. For instance, those who only wish to use the company’s VoIP for faxing can pay a lower price for just that service.

Installation and Interface

Businesses that wish to have their own virtual phone system can sign up for a hassle-free, hosted PBX service with AccessLine. This means that there are no boxes to install and no expensive overhead. For those who already have a phone system up and running, AccessLine is simple to install. Either way, the company handles the bulk of the technical work, leaving companies with zero headaches and money saved on hiring IT professionals.

Features

Customers should be more than satisfied with the number of features offered by AccessLine. Even better, the company realizes that no two companies wish to have the same features. For that reason, plans are extremely flexible and customizable. Features that customers can choose from include free local long distance and toll-free calls, voice mail, call forwarding, call screening, call conferencing, find me / follow me, SIM ring and more.

Performance

AccessLine’s performance is outstanding, earning the company some very high-profile commendations and customers. American Express, for example, currently endorses the company as its VoIP provider. A built-in disaster recovery feature also ensures that customers will not be left hanging in the event of a technical glitch. This should be especially desirable to those operating a call center.

Service and Support

Each customer is assigned and individual administrator to his/her account. This administer can be contacted at any time, day or night, via telephone. Within minutes, updates can be made to an account, features can be added and technical problems can be addressed. A Web-based tool also is available to help customers manage their accounts.

List of Features Available on AccessLine

Support: Free 24/7 Guarantee: No Residential Plan: No Small Business Plan: Yes 411 Service: Included 911 Service: Included

Call Return (*69): Included Call Waiting: Included Caller ID: Included Click-to-Call: Available Fax Line (FoIP): Included International Calling: Yes

IP PBX Solution: No Keep Your Number: Available PC-to-PC Calling: Yes PC-to-Phone Calling: Yes Virtual Phone Numbers: Available