VoIP Now

Acanac is a multi-faceted communications company that offers reliable Web hosting, as well as VoIP for both residential and business purposes. Acanac offers inexpensive, flexible plans for those in the US and Canada, making it one of the most highly sought-after VoIP providers.

Installation and Interface

The installation is very simple for Acanac services. Upon ordering, a customer will receive a VoIP router in the mail. Phones are plugged into the router, as well as an Internet connection from the user’s computer. This is what is known as “plug and play” technology. It is fast, simple and extremely user-friendly.

Features

Acanac offers many desirable features with all of their hosting plans, all available at no addition charge. These features include a VoIP soft phone, voicemail, caller ID, call waiting, call forwarding, 3-way-calling, call return, forward on busy, call hunt, do not disturb and detail records. Perhaps the most important feature offered by Acanac, however, is the free long distance within the US and Canada.

Performance

Users have consistently rated Acanac’s performance very highly. The call quality is clear, packages are downloaded and uploaded quickly, and the hardware provided by the company is easy to install and maintain. Problems with the system’s performance have been few and far between.

Service and Support

This is probably the area where Acanac needs to improve the most. Support is offered via a contact form on the company’s Web site, as well as a phone number that operates during odd hours. Many people require phone support during all hours of the day, so a 24-hour support team would be advisable for this company.

List of Features Available on Acanac

Support: Free 24/7 Guarantee: 30-day money back Residential Plan: Yes Small Business Plan: Yes 411 Service: No 911 Service: Included

Call Return (*69): Included Call Waiting: Included Caller ID: Included Click-to-Call: No Fax Line (FoIP): Included International Calling: Yes

IP PBX Solution: No Keep Your Number: Available PC-to-PC Calling: No PC-to-Phone Calling: No Virtual Phone Numbers: Available