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3rd Wave offers VoIP solutions for small to mid-size businesses. The company specializes in business communications, from Web hosting to project management consulting. Their VoIP services include non-hosted and hosted IP PBX, offering a wide selection for small operations and call centers alike.

Installation and Interface

3rd Wave’s IP PBX technology is known as 3G-TX, or 3rd Generation Telephone Exchange. The company prides itself on the technology’s ease of installation and maintenance. Rather than taking weeks to deal with various providers to get an IP PBX up and running, customers can take advantage of 3rd Wave’s hassle-free rapid installation process. In fact, the hardware can simply be plugged into an existing T1 line and be operational within minutes.

Features

3G-TX technology from 3rd Wave offers many desirable features for businesses of all sizes. These features include call center and standard reports, tracking client’s phone numbers and logging how much time is spent on each call. Such information should be especially pertinent to those operating a call center. Other benefits in using 3rd Wave include the use of a virtual receptionist, virtual extension, an easy click-to-call function and email faxes.

Performance

3rd Wave offers three main IP PBX products. The 3G-TX-P system is a portable PBX and voicemail unit that is perfect for small businesses. The 3G-TX-R system is a slightly larger, rack-mountable PBX designed for medium-sized businesses and call centers. The 3G-TX-Online system is a third-party hosted PBX service that is appropriate for large businesses and for those who don’t want to be responsible for on-site equipment.

Service and Support

3rd Wave offers many instructional brochures on their Web site that may answer basic questions for potential and existing customers. There is also a toll-free number for 3rd Wave customer service representatives, as well as email support. Any questions or issues are promptly handled by the appropriate department.

List of Features Available on 3rd Wave

Support: Available Guarantee: No Residential Plan: No Small Business Plan: Yes 411 Service: No 911 Service: Some

Call Return (*69): Included Call Waiting: Included Caller ID: Included Click-to-Call: Included Fax Line (FoIP): Included International Calling: Yes

IP PBX Solution: Yes Keep Your Number: Available PC-to-PC Calling: Yes PC-to-Phone Calling: Yes Virtual Phone Numbers: Available