The consumer market for VoIP grew by over 250 percent in 2005. This refers to people who actually subscribed to a VoIP service, which amounts to over 3 million people. That number is expected to nearly triple in 2006, and be nearly ten times in 2009. [C|Net News] Call audio quality is going to be an issue sooner or later, if it has not become one already.
Besides hardware-based VoIP, many more people are using soft clients such as Skype, including some PDA users, without any subscription plan. Some may even be using the voice capabilities of IM (Instant Messaging) clients such as Google Talk or MSN Messenger. For Skype alone, there are an estimated 100 million users worldwide.
Up till now, people may be putting up with poor call quality, simple because for soft client users, VoIP calls are very cheap or even free. My own experience suggests poor audio quality is fairly common. If you’re a VoIP soft client user, here are a few things to consider, to improve your audio quality: Read the rest of this entry »
With all the recent free VoIP services available, like Babble.net, Skype, Sightspeed, and Jajah, there are obviously a growing number of VoIP users, and thus an increased interest call recording. In fact, it’s a common question on various VoIP forum websites.
Enterprise audio file storage issues aside, there are some relatively simple methods to record VoIP calls. The method to use does depend on whether your VoIP is hardware- or software-based, as well as which service you’re using. Some software clients have recording built in; others require a plugin or even a separate standalone program. For example, IPcelerate has a product called IPstudio for recording VoIP calls, but it must be integrated into their IPsession platform. [via FierceVoIP]
Tom Keating of TMC has written frequently about recording VoIP calls, including using HotRecorder, and also provides links to forum discussions and other articles. HotRecorder has a free trial for software that supposedly works with all VoIP soft clients (according to Tom’s article), and they push the podcasting, online journalism, and business angles on their website. Read the rest of this entry »